Return Policy

Zaphon wants you to be confident with your purchases, and make shopping online with us a safe, pleasant, convenient experience. If at any time you find a defect of any kind on merchandise you have purchased from Zaphon please follow the directions below to send a brief email describing the defect and we will send a replacement item, free of charge.

We take great pride in our reputation for wide selections, good quality, and excellent value. No sale is final. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt exchange or store credit. An equal or greater value exchange, or store credit, excluding shipping charges, will be issued on unworn merchandise postmarked back to us within 7 days of receiving the items.

All returned merchandise must be unmarked with original tags attached and packaging Included. A Return Authorization number is required. Contact us via our online Form for a return authorization number and return shipping address. The return shipping address is not the same as our business offices.

Please be advised that returns are for exchange or store credit only, no credit card refunds will be issued. A 15% restocking fee will be applied to exchanges not made due to manufacturer's defect. Original shipping charges are not refundable. Exchange shipping fees may apply. Also please note that store credit is not available for seasonal items (Holiday Outfits, Prom Dresses and Costumes). Holiday Outfits, Prom Dresses and Costumes are size exchange only.

Customer must contact Zaphon within 3 days of receipt, and we will email detailed instructions and authorization for you to receive a free replacement, exchange or store credit. Please allow 14 business days for returns and/or exchanges to process. Once an order is placed, the order cannot be cancelled.

For your protection, health regulations prohibit the return or exchange of intimate apparel; including but not limited to thongs, bikinis, lingerie, swimwear, intimate costumes, wigs or any other garment or item of that nature. Exchanges must be made within 7 days of recieving items. Sorry, No Exceptions.

NOTE: EXCHANGES WILL NOT BE ISSUED FOR RETURNS MADE WITHOUT AUTHORIZATION.

CANCELLATIONS

Once an order is placed, the order cannot be cancelled. Unauthorized returns will be refused, or shipped back at customer's expense. Finally, any merchandise returned to Zaphon as "Refused" or "Unauthorized" returned shipments (without RA#) will result in a 35% restocking fee plus any shipping costs incurred by Zaphon, billed to the customer's credit card, and a store credit, issued for any remaining balance. No credit card refunds will be issued. Any damage as a result of mishandling or packing or missing accessories will be deducted from the refunded amount. Sorry, No Exceptions.