Terms of Service (Important Legal Information)
- All merchandise purchased through Zaphon, is guaranteed to be free of manufacturers defects, unless otherwise stated, (i.e., irregulars, defectives, etc.).
- Please Note: Special Order items will be processed, and the charge placed to the account on file upon submission. Please check "Availability" information in the item description for estimated time of arrival.
- Toll Free number is an order line, only, all other inquiries must be made through the "Contact Us" page.
- All customer inquiries must be made in writing through the "Contact Us" page. Kindly include the order ID # and product code you are inquiring about.
- Absolutely no returns will be accepted without prior written authorization from Management. No returns or exchanges will be allowed for any item viewed as worn, showing dirt, original tags removed or removed from the original packaging as well as items reduced/on clearance or 'On Sale'. Contact a Customer Care associate via our Contact Form to make a return request.
Shipments sent back to Zaphon for any reason other than a packing error or proven defective goods, will be subject to a 35% restocking fee, less return shipping and processing fees incurred/lost by Paypal or Credit Card Merchant and the balance held for store merchandise credit ONLY. All claims on defective items must be made and received within 3 days of receipt of merchandise. In the event that the item is not available to replace, a store credit will be issued, good for up to one (1) year from date of purchase.
All sales on costumes and special orders are final. Payment for special orders is processed at time of order submission. No guarantees on delivery date and/or time. Zaphon will deliver the Product or Products to You: at the address for delivery ("Delivery Address") provided by you in the Customer Details Form in the Offer; by way of the Shipping Method selected by you in the Offer; at the price ("Shipping Price") that corresponds with the Shipping Method selected by You in the Offer; and within a time that is, at the discretion of Zaphon, feasible. Anyone at the Delivery Address who receives the Product or Products is deemed to be authorized to receive the Product or Products. Property and risk in the Product or Products passes to you upon delivery to the Delivery Address. Zaphon is not responsible for lost or stolen packages, therefore, kindly ensure proper address details when completing your order.
Please be aware, due to the special nature and speed of our service, we cannot cancel orders. Once the order is placed, all sales are FINAL. No returns accepted without authorization. Cancellations, refused deliveries, undeliverable shipments, unclaimed parcels and/or unauthorized returns subject to 35% restocking fee in addition to applicable shipping fees, insurance fees, and any losses incurred by us. Original shipping fees are non-refundable. No credit card refunds, store credit only.
The following rules and regulations apply to all visitors to or users of the Zaphon Web Site, the home page of which is at www.Zaphon.com. By using this Web site, you agree to be bound by these rules and regulations, as they may be modified by Zaphon at any time and posted on this Web site. In the event of a violation of these rules and regulations, Zaphon reserves the right to seek all remedies available by law and in equity.
Zaphon Web Site and all of its materials, including, but not limited to, its software or HTML code, scripts, text, artwork, photographs, images, video, and audio (collectively, "Materials" ) are protected by copyright laws and other U.S. and international laws and treaties. All Materials are provided by Zaphon as a service to its current and prospective customers and may be used only for personal informational and product ordering purposes and only if you also retain all copyright and other proprietary notices contained on the Materials. No right, title or interest in our Materials is conveyed to you. This is a limited license, not a transfer of title to our Materials, and such license is subject to the following restrictions: (a) you may not copy, reproduce, publish, transmit, distribute, perform, display, post or modify any of our Materials, or create derivative works from them, or sell, license or otherwise exploit our Materials without our prior written permission; (b) you may not access or use any of our Materials for any competitive or commercial purpose; and (c) you will not permit any copying of any of our Materials. Any unauthorized copying, alteration, distribution, transmission, performance, display, or other use of our Materials is prohibited. Zaphon may revoke any Limited Licenses provided at any time for any or no reason. All rights not expressly granted are reserved by Zaphon.
Zaphon and its affiliated companies retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Zaphon, or Zaphon International Inc., and are protected by U.S. and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of the Zaphon Web Site. Your misuse of the trademarks displayed on the Zaphon Web Site is strictly prohibited. You are also advised that Zaphon will aggressively enforce its intellectual property rights to the fullest extent of the law, including the seeking of civil remedies and criminal prosecution.
Periodically, links may be established from this Web Site to one or more external web sites or resources operated by third parties (the "Third Party Sites"). These links are provided for your convenience only. In addition, certain Third Party Sites also may provide links to the Zaphon Web Site. None of such links should be deemed to imply that Zaphon endorses the Third Party Sites or any content therein.
Zaphon does not control and is not responsible or liable for any Third Party Sites or any content, advertising, products, or other materials on or available from such Third Party Sites. Access to any Third Party Sites is at your own risk and Zaphon will have no liability arising out of or related to such web sites and/or their content or for any damages or loss caused or alleged to be caused by or in connection with any purchase, use of or reliance on any such content, goods, or services available on or through any such Third Party Site.
Zaphon has a no-tolerance policy regarding the use of our trademarks or names in metatags and/or hidden text. Specifically, the use of our trademarks or names in metatag keywords is trademark infringement, and the use of trademarks or names in page text, metatags, and/or hidden text for purposes of gaining higher rankings from search engines is unfair competition. Linking to any Zaphon web page is prohibited absent express written permission from Zaphon. Framing, inline linking or other association of the Zaphon Web site or its Materials with links, advertisements and/or other information not originating from the Zaphon web site is expressly prohibited.
Disclaimer of Warranty:
Access to Zaphon Web Site is provided to our customers and prospective customers "AS IS" and "AS AVAILABLE" and without warranty of any kind, whether express or implied, INCLUDING BUT NOT LIMITED TO, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT. Some jurisdictions do not allow the disclaimer of implied warranties. In such jurisdictions, the foregoing disclaimer may not apply to you. Zaphon reserves the right to block or deny access to the Web Site to anyone at any time for any reason.
Zaphon controls this Web Site from its offices within the State of Delaware. Zaphon does not imply that the materials published on this Web Site are appropriate for use outside of the United States. If you access this Web Site from outside of the United States, you do so on your own initiative and you are responsible for compliance with local laws. The terms of this Web Site shall be governed by the laws of the state of Delaware, without giving effect to its conflict of laws provisions.
Errors on Our Site:
Prices and availability of products and services are subject to change without notice. Errors will be corrected where discovered, and Zaphon reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Zaphon will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. If you are not fully satisfied with your purchase, you may return it in accordance with Zaphon's Return Policy.
Limitation of Liability:
IN NO EVENT WILL Zaphon BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES FOR USE OF THIS SITE OR ANY OTHER HYPERLINKED WEB SITES INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT, BUSINESS INTERRUPTIONS, LOSS OF DATA OR DAMAGES RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENT, EVEN IF Zaphon IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES. In some jurisdictions, limitations of liability are not permitted. In such jurisdictions, the foregoing limitations on liability may not apply to you.
Zaphon may terminate, change, suspend or discontinue any aspect of this Web Site, including the availability of any features of the site, at any time and without notice. Zaphon also reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time and without notice. Zaphon may terminate the authorization, rights and license given above at any time and without notice. Your continued use of this Web Site after any changes to these terms are posted will be considered acceptance of those changes.